We accept returns within 14 days of delivery, provided the item is unused, unassembled, and in its original packaging.

To qualify for a return:

• The item must be unused and unassembled
  
• All original packaging must be included
  
• The product must be in resalable condition
  

As many of our pieces are oversized, return shipping costs are the responsibility of the customer unless the item arrives damaged or incorrect.

We’re sorry to hear that! While damage during transit is uncommon, it can happen. Please contact us at pawzroadcanada@gmail.com within 48 hours of delivery and include:

• Your order number
  
• Clear photos of the product
  
• Photos of the outer packaging
  

We will review your case promptly and arrange replacement parts or a replacement item at no cost to you.

To initiate a return, please contact us at pawzroadcanada@gmail.com with your order number and reason for return.

Once approved, we will provide detailed instructions to guide you through the process. Please note that returns sent without prior authorization may not be accepted.

Once your return has been received and inspected, refunds are processed
to your original payment method within 3–5 business days.

Processing times may vary depending on your financial institution.